Returns & Exchanges
Return policy
Returns and refunds on handcrafted candles will be approved on a case-by-case basis.
Items must be returned within 30 days of the delivery day.
Items must be unopened, brand new, and in original condition & packaging (with original boxes, cards, etc.).
Rerouting shipments is currently unavailable. Please contact carriers for available re-routing options
Approved returns must be correctly labeled and shipped to the respective return location.
Incorrect item(s) should be reported with 14 days of the delivery date.
You, the recipient, are responsible for providing accurate address information.
Damaged and defective goods: please send photo evidence of the affected damaged or defective good within 7 days of the delivery date. Receive higher chance of favorable action by sending photo evidence of the damaged or defective good within 1 business day of the delivery date.
Please include photos of the damaged or defective item(s), shipping label, shipping box, and other relevant materials.
Send photo evidence to: info@pruneme.com
We ask to please allow our team reasonable time (typically 7 business days) to review the incident before filing a claim or chargeback with the payment provider.
Returned item(s) may be subject to the greater of a flat $5.00 USD fee or a 15% restocking fee deducted from the order's refunded amount after the deduction of any shipping fees.
Returned item(s) or orders may be subject to return shipping charges.
Orders containing a 'free gift' or final sale item may be considered as final sale, non-refundable, non-returnable, and non-cancellable.
Shipments that are lost in-transit or delayed cannot be refunded but may be subject to complimentary replacements.
Shipments that are lost in transit or delayed, provided that the address information provided by the customer was accurate and valid, are only eligible for replacements and/or store credit.
Shipments abandoned and/or destroyed due to the recipient’s failure to pick up or retrieve the package from the carrier’s designated location are not eligible for refunds or replacements.
Handcrafted products may have variations. Complimentary replacements are generally offered for products with defects or damage.
Orders marked as shipped with a tracking number cannot be cancelled.
Policies and procedures are subject to change without notice. Please return to this page to stay updated on changes.
In most cases, when a shipment is marked delivered yet reported damaged, delayed, or missing by the carrier or recipient, a carrier investigation must be completed prior to issuing a replacement.
International shipment
Exports & Customs: The recipient is solely responsible for complying with all applicable laws in connection with such exports