Terms of Service

Effective date: Jan 20 2026

 

Last updated: September 26, 2026

 

Welcome to Pruneme (“Pruneme,” “we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of pruneme.com (the “Site”) and any purchases you make through it. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

 

We’re a small studio, and we value clarity and kindness—these Terms help protect both you and us.

 

Definitions

 

• “You” means any visitor, customer, or user of the Site.

   

• “Products” means the items sold on the Site.

   

• “Order” means a request to purchase Products through checkout.

   

Eligibility & permitted use

 

You must be at least 18 years old (or the age of majority in your location) to make a purchase.

 

You agree not to:

 

• violate any law in connection with your use of the Site,

   

• interfere with or disrupt the Site (including attempting unauthorized access), or

   

• submit false or misleading information.

   

Privacy

 

Your use of the Site is subject to our Privacy Policy.

 

Accounts (optional)

 

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. We may suspend or terminate accounts that violate these Terms.

 

Product descriptions & small-batch variation

 

We do our best to describe and photograph Products accurately. Because our Products are made in small batches, you understand that minor variations may occur (for example: wax appearance, slight color differences, finish, or label placement). These variations are part of the handmade process and do not necessarily indicate a defect.

 

Fragrance perception is personal and affected by room size, airflow, and sensitivity—so scent strength may vary by environment.

 

Orders, acceptance, and cancellations

 

Placing an Order is an offer to buy. We may accept or decline Orders at our discretion. An Order is considered accepted when we send a shipment confirmation (or otherwise confirm acceptance).

 

We may cancel or limit an Order for reasons including:

 

• inventory availability,

   

• suspected fraud or unauthorized payment activity,

   

• shipping restrictions, or

   

• errors in listings (including pricing or descriptions).

   

If we cancel after you have been charged, we will issue a refund to the original payment method.

 

Pricing, taxes, and promotions

 

Prices are shown in USD unless otherwise stated. Taxes and shipping fees are calculated at checkout.

 

If a Product is listed at an incorrect price or with incorrect information due to an error, we may correct the error and cancel affected Orders (even after an order is submitted). We’ll contact you when appropriate.

 

Promotions and discount codes:

 

• may end or change at any time,

   

• may exclude certain Products, and

   

• typically cannot be applied retroactively.

   

Payment processing

 

Payments are processed by third-party providers (e.g., Stripe, PayPal). Your payment may be subject to the provider’s terms and privacy practices. We do not store full card numbers on our servers.

 

Shipping, delivery, and address responsibility

 

Shipping details are provided in our Shipping & Delivery policy, which is incorporated into these Terms.

 

Key points:

 

• Processing times are estimates and may vary during peak periods.

   

• Carrier delivery dates are estimates and not guaranteed.

   

• You are responsible for providing a complete and accurate shipping address. If a package is returned due to an incorrect/incomplete address, reshipping may require an additional fee.

   

Risk of loss: Risk of loss passes to you when the carrier confirms receipt of the shipment for delivery, to the extent permitted by law.

 

Third-Party Fulfillment; Partner Items
Some items may be fulfilled by a third-party production or fulfillment partner (“Partner Items”). If an item is a Partner Item, this will be disclosed on the product page and/or at checkout.

 

For Partner Items:

 

• Shipping timelines, packaging, and tracking may differ from Pruneme studio-made items.

   

• Partner Items may ship separately from other items in your order and may arrive in different packaging.

   

• Certain customizations or made-to-order production may apply (where stated).

   

• Returns, exchanges, and cancellations for Partner Items may be subject to different eligibility rules, which will be disclosed on the product page and/or in our Returns Policy.

   

Pruneme remains responsible for customer support and will assist with issues such as missing, damaged, or incorrect Partner Items consistent with these Terms and applicable law; however, we may need additional time to coordinate with our fulfillment partners.

 

No marketplace resale. Third-party fulfillment does not authorize third-party resale of Pruneme products on external marketplaces unless explicitly stated as an authorized stockist arrangement.

 

Quality control. We set product specifications for Partner Items; however, minor variations may occur due to production methods. We will address defects or errors consistent with our policies.

 

Returns, exchanges, and refunds

 

Returns and exchanges are governed by our Returns & Exchanges policy, which is incorporated into these Terms. Please review it before purchasing, especially for eligibility windows and condition requirements.

 

Damaged, defective, or incorrect items

 

If your Order arrives damaged, defective, or incorrect, please contact info@pruneme.com within 48 hours of delivery and include:

 

• your order number, and

   

• photos of the shipping box, packing materials, and item(s).

   

We will review and, where appropriate, offer a replacement, refund, or other remedy consistent with our policies and applicable law.

 

Candle safety & responsible use

 

Candles involve heat and flame. By purchasing and/or using our Products, you agree to follow safe candle practices and the care instructions provided with your order, including (at minimum):

 

• burn within sight and away from flammables,

   

• keep away from children and pets,

   

• place on a stable, heat-safe surface,

   

• trim the wick as needed, and

   

• discontinue use when appropriate.

   

To the fullest extent permitted by law, you are responsible for safe use, storage, handling, and supervision of Products after delivery.

 

No medical or therapeutic claims

 

Our Products are intended for home fragrance and ambiance. We do not make medical or therapeutic claims unless explicitly stated. If you have allergies or sensitivities, please use discretion.

 

Intellectual property

 

All content on the Site—including trademarks, product names, labels, packaging design, photography, graphics, logos, and written copy—is owned by Pruneme or used with permission and is protected by applicable intellectual property, unfair-competition, and other laws.

 

AI-assisted content disclosure. Pruneme may use third-party tools, including generative AI, as part of our creative workflow (for example: brainstorming, copy drafts, concept development, layout ideas, or lifestyle imagery). We remain responsible for the final content we publish and for how our Products are represented.

 

Lifestyle imagery (AI and/or composited). Some lifestyle images shown on our Site, emails, ads, or social media may be AI-assisted or digitally composed for mood and styling. These visuals are illustrative and may not reflect every real-world lighting condition or setting. Product listing details (including product photos, descriptions, and specifications) are intended to reflect the Product you will receive; however, small-batch items may show minor variation (e.g., tone, finish).

 

No exclusivity / similarity. Because generative AI systems can produce similar outputs for different users, Pruneme does not guarantee that any AI-assisted concepts, images, or text are unique or exclusive. Similar visuals, phrasing, or ideas may exist now or be developed independently by others.

 

Copyright and ownership. To the fullest extent permitted by law, Pruneme claims rights in (a) our original human-authored content, (b) our editing, selection, and arrangement of content, and (c) our branding and trade dress. Certain AI-generated portions of content may not be eligible for copyright protection in all circumstances; however, our brand is additionally protected through trademark, contract, and unfair-competition rights where applicable.

 

Limited license. You may view, download, and print Site content for your personal, non-commercial use only. You may not copy, reproduce, republish, sell, license, or otherwise exploit Pruneme content (including product photos, lifestyle imagery, or copy—whether AI-assisted or not) for commercial purposes without our prior written permission.

 

Prohibited uses. Without written permission, you may not:

 

• use Pruneme product photos, lifestyle images, or descriptions to list products for sale (including resale listings);

   

• use our branding, labels, trademarks, or trade dress in ads, product pages, templates, or social campaigns;

   

• scrape, compile, or reuse our content to train or improve your own AI systems or datasets, except to the extent expressly permitted by applicable law; or

   

• create confusingly similar branding intended to mislead customers about source, sponsorship, or affiliation.

   

Reviews and user-submitted content

 

If you post a review, upload a photo, or submit other content to Pruneme (“User Content”), you represent and warrant that: (a) you own it or have all rights necessary to submit it and grant the license below, (b) it does not violate any law or any third-party rights (including copyright, trademark, privacy, or publicity rights), and (c) it is not deceptive, unlawful, abusive, or harmful.

 

License to Pruneme. By submitting User Content, you grant Pruneme a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, reproduce, host, store, display, publish, publicly perform, publicly display, distribute, modify, adapt, translate, and create derivative works from your User Content for business purposes, including product pages, marketing, advertising, and social media, in any format now known or later developed.

 

Attribution. We may display the name, initials, handle, city/state, or other attribution you provide with the User Content (unless you request otherwise).

 

Moderation. We may (but are not required to) review, edit, or remove User Content at our discretion, including content we believe violates these Terms or is inappropriate.

 

Removal requests. To request removal of your User Content, contact info@pruneme.com. We will make reasonable efforts to remove it from public display and future marketing use; however, content may remain in backups, archives, or prior publications where removal is not practical.

 

Feedback, Ideas, and Submissions (Non-Confidential)

 

If you send Pruneme ideas, suggestions, concepts, creative directions, improvements, or other submissions (collectively, “Submissions”), you agree that they are non-confidential and may be used by Pruneme without restriction. You grant Pruneme a worldwide, royalty-free, perpetual, irrevocable, transferable license to use, reproduce, modify, publish, and otherwise exploit Submissions for any purpose, without compensation to you. Do not send confidential or proprietary information you do not have the right to share.

 

Third-party links and services

 

The Site may include links to third-party websites or services. We are not responsible for third-party content, policies, or practices. Use them at your own risk.

 

Electronic communications

 

By using the Site or contacting us electronically, you consent to receive communications from us electronically (e.g., email). You agree that electronic communications satisfy any legal requirement that communications be in writing.

 

Disclaimers

 

Disclaimer of warranties

 

To the fullest extent permitted by law, the Site and Products are provided “as is” and “as available.” We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where prohibited by law.

 

Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

 

Informational Content Disclaimer

 

Content on our site (including blog posts and guides) is provided for general informational purposes only. While we aim for accuracy, content may contain errors or omissions and should not be relied upon as legal, medical, or other professional advice. Candle use involves open flame—always follow our Candle Safety & Care instructions and use products responsibly.

 

Limitation of liability

 

To the fullest extent permitted by law, Pruneme will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the Site or Products.

 

To the fullest extent permitted by law, Pruneme’s total liability for any claim will not exceed the amount you paid for the Product(s) giving rise to the claim.

 

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

 

Indemnification

 

You agree to defend, indemnify, and hold harmless Pruneme and its owners, employees, and contractors from claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Site, violation of these Terms, or infringement of any rights.

 

Governing law and venue

 

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules.

 

Except where prohibited by law, you agree that disputes will be brought in state or federal courts located in [County], Colorado, and you consent to personal jurisdiction there.

 

Informal resolution first

 

Before filing a formal claim, please email info@pruneme.com with the subject line “Legal Notice” and a brief description of the issue. We’ll do our best to resolve it thoughtfully and promptly.

 

Force majeure

 

We are not responsible for delays or failures caused by events beyond our reasonable control (including severe weather, carrier disruptions, labor disputes, or acts of government).

 

Severability; waiver; assignment

 

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver of our right to enforce it later.

 

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations as part of a business transfer.

 

Notices

 

If you believe content on our site infringes your copyright or trademark rights, contact info@pruneme.com with:

 

1. identification of the work/right you believe is infringed,

    

2. the URL (or sufficient description) of the material at issue,

    

3. your name and contact information,

    

4. a statement that you have a good-faith belief the use is unauthorized, and

    

5. a statement that the information is accurate and, where applicable, made under penalty of perjury, plus a physical or electronic signature.

    

We may remove or restrict access to the material and may request additional information to evaluate your claim.

 

Entire agreement

 

These Terms, together with policies incorporated by reference (including the Privacy Policy, Shipping & Delivery, and Returns Policy), are the entire agreement between you and Pruneme regarding the Site and purchases.

 

Contact

 

Pruneme
Email: info@pruneme.com
Colorado